Cancellation & Refund Policy

At Train Productivity Academy, we strive to provide high-quality training experiences. This policy outlines the payment, cancellation, and refund terms for our training programs, applicable only to self-sponsored participants.

1. Payment Terms

• Payment can be made via bank transfer.

• A full payment or a 50% deposit is typically required prior to the training date.

• If a deposit is made, the remaining 50% balance must be settled at least 7 calendar days before the scheduled training session.

• Registration is confirmed only upon receipt of the required payment.

2. Cancellations & Refunds

We understand that plans may change. The following terms apply:

• Cancellations made at least 7 working days prior to the training date are eligible for a 50% refund of the total training fee.

• No refunds will be provided for cancellations made less than 7 working days before the training date.

• Alternatively, participants or organizations may choose to reschedule the session at no additional cost (subject to availability).

• Rescheduled training must take place within 3 months of the original date.

3. Non-Attendance

• If a participant fails to attend the scheduled training without prior notice, no refund or rescheduling option will be provided.

4. Changes by Us

In the unlikely event that Train Productivity Academy needs to reschedule or cancel a session due to unforeseen circumstances (e.g., trainer illness, venue issues), we will make every effort to notify you as early as possible.

5. Contact for Cancellations or Rescheduling

To request a cancellation or rescheduling, please contact us at info@trainproductivity.com or via contact form.

Last updated: 19/3/2025